It’s important to us to support small businesses and craftspeople, who share our appreciation for well-made, thoughtful products. We love discovering new talent and we work with a wonderful network of artists, designers and independent businesses, many of whom we are lucky enough to call friends. We want our gift items to be personal and have a story to tell. We make an effort to work with local companies as much as possible and many of our producers are based in our hometown of Atlanta. Our criteria are that each gift should be unique, useful and beautiful, and deliver a special meaning to the person receiving it. We also take time to research the companies we work with to ensure they share the same values as us.

We deliver nationwide and our orders are shipped out to your recipient on the same day we receive your order. The cost of shipping varies based on the shipping destination. Once you place an order, you’ll receive an email from us with your shipping and tracking information.

Local delivery, including same-day delivery, is available to Atlanta, GA zip codes and some surrounding areas. Deliveries are made between 9am-5pm, Monday-Friday and 9am-1pm on Saturdays. The cost of local delivery varies based on the delivery destination.

Unfortunately, at this time, we do not offer international shipping.

Our high quality gift boxes come in 3 sizes - 8x8x4 (small), 10x10x4 (Medium) and 15x15x4.5 (large). Our custom boxes occasionally come in other sizes based on the need. If you would like to arrange a customized gift box, please email us at hello@211towaterloo.com.

Yes, we’re happy to create something special just for you. Whether it’s customizing one of the boxes in our current collection or creating something totally unique, we’ll work with you to make it happen. Please send us an email at hello@211towaterloo.com with some details and we’ll be in touch.

Yes! We love to work with other businesses to create custom crafted gift boxes. We know the importance of making clients, customers and employees fe

We know all consumption has an impact on the environment. We created 211 to Waterloo to make gift giving less wasteful, by offering carefully curated gift collections that people want to receive, use or keep. We care about protecting the planet and have taken steps to ensure our processing and packaging is as eco-friendly as possible. It is an ongoing process, and we will continue to review and improve but here are a few of the steps and decisions we have taken;

Our gifts are sent in a mailer box to minimize the amount of shipping materials used.

Our boxes are printed in North America using materials sourced within the region. This has a lower carbon footprint then sourcing raw or finished materials from overseas. The boxes contain recycled paper, to the highest degree allowed by the paper industry standard.

Our insert cards are made from 100% recycled content, printed with soy-based inks and are compostable and recyclable.

Our message cards are 100% handmade from recycled t-shirt cuttings. The cotton rag paper is acid and bleach-free.

The stickers used to seal our boxes are non-toxic adhesive, compostable and recyclable.

Our goal is complete customer satisfaction. Although we don't accept returns or exchanges, we’ll work with you to do our best to resolve any issues and we’ll always replace any items damaged during shipping. Please contact us at hello@211towaterloo.com or call us at 470-650-4313 and we’ll be happy to assist you.

We’re always here to help and can advise you on gift choices. You can contact us from 8am – 5pm at 470-650-4313 or email at hello@211towaterloo.com. We’re also on social media where we share inspiration for gifts, seasonal ideas and exclusive offers. We’d love to connect with you so please follow us @211towaterloo.