It’s important to us to support small businesses and craftspeople, who share our appreciation for well-made, thoughtful products. We love discovering new talent and we work with a wonderful network of artists, designers and independent businesses, many of whom we are lucky enough to call friends. We want our gift items to be personal and have a story to tell. We make an effort to work with local companies as much as possible. Our criteria are that each gift should be unique, useful and beautiful, and deliver a special meaning to the person receiving it. We also take time to research the companies we work with to ensure they share the same values as us.

We know all consumption has an impact on the environment. We created 211 to Waterloo to make gift giving less wasteful, by offering carefully curated gift collections that people want to receive, use or keep. We care about protecting the planet and have taken steps to ensure our processing and packaging is as eco-friendly as possible. It is an ongoing process, and we make it our goal review and improve everyday.

Our goal is complete customer satisfaction. Although we don't accept returns or exchanges, we’ll work with you to do our best to resolve any issues and we’ll always replace any items damaged during shipping. Please contact us at hello@211towaterloo.com. or call us at 470-551-8180 and we’ll be happy to assist you.

We’re always here to help and can advise you on gift choices. You can contact us from 8am – 5pm M-F at 470-551-8180 or email at hello@211towaterloo.com. We’re also on social media where we share inspiration for gifts, seasonal ideas and exclusive offers. We’d love to connect with you so please follow us @211towaterloo.